Privacy & Data Use Policy

Estilo Phondeaux collects only what is necessary to fulfil orders and communicate effectively.

This may include:

• Full name

• Contact number

• Delivery or pick-up address

• Order details (items, sizes, colours)

• Communication history related to your order

• Any information you voluntarily provide during enquiries

We do not collect:

• Identity numbers

• Banking or card details

• Location tracking data

• Sensitive personal information

Your information is used strictly to:

• Confirm and fulfil orders

• Coordinate delivery or collection

• Communicate order updates or delays

• Resolve fulfilment or service issues

• Maintain internal order records

• Enforce customer conduct policies where necessary

We do not use customer data for profiling, surveillance, or resale.

To complete your order, limited information may be shared with fulfilment partners.

This includes:

• Word of Mouth (Hyde Park) — for stock confirmation, delivery, pick-up coordination, and COD handling

Only the minimum required information is shared to complete the task.

Estilo Phondeaux is not responsible for how third-party platforms manage data once it enters their systems, but we work only with partners who operate within standard commercial norms.

Customers may receive:

• Broadcast messages about new drops or promotions

• Order-related updates

• Service announcements

You can opt out of promotional communication at any time by:

• Replying “STOP” on WhatsApp

• Messaging Estilo Phondeaux directly on social platforms

Transactional messages (order confirmations, delivery coordination) may still be sent where necessary.

Customer data is stored:

• Digitally (WhatsApp, social inboxes, order records)

• Securely and access-limited

Data is retained indefinitely to:

• Maintain a record of order requests

• Track fulfilment history

• Identify repeat ghost orders or conduct issues

This helps protect both the business and committed customers.

You may request:

• Confirmation of what data is held

• Correction of incorrect information

Deletion requests:

• May be honoured by Estilo Phondeaux where feasible

• Are subject to operational limits and third-party dependencies (e.g. Word of Mouth’s internal records)

Once data is shared with fulfilment partners, their policies apply.

Estilo Phondeaux operates primarily on Cash on Delivery.

As a result:

• No digital payment data is collected

• No card or banking details are stored

• Refunds (where applicable) are handled via fulfilment partners using their internal processes

This significantly reduces financial data exposure.

Estilo Phondeaux commits to:

• Limiting data access to operational use only

• Avoiding unnecessary data collection

• Acting responsibly with customer information

• Updating this policy as the brand formalises or scales

Estilo Phondeaux currently operates as an informal sole-trader brand.

Once the brand is formally registered as a company:

• This policy may be updated to reflect compliance with POPIA and corporate governance standards

• Customers will be notified of material changes

All decisions regarding data use, retention, and interpretation of this policy rest with Estilo Phondeaux.

Questions or concerns may be directed via WhatsApp Business.

Your trust is part of the fit.
We handle your information with the same care we expect in return.